SAVINGS FAQs
Can I set up more than one Savings Account as overdraft protection for my Checking Account?
Yes, multiple savings accounts can be set up for overdraft protection. You can also let us know which Savings Account you would like us to draw from first.
Can I keep my membership open if I'm not able to use it for a while?
Just use your accounts once per calendar year and they will not go dormant.
Can I have more than one Savings Account?
Yes!
Do I have to open a Savings Account to be a member?
Yes, with just $5 in a Savings Account, you become a member of CFCU.
When do I get statements?
Checking account statements are sent monthly. Saving account statements are sent quarterly. If a Savings account has an ACH set up on the account, the statement will be sent monthly.
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CHECKING FAQs
What is Overdraft Protection?
Can I use my debit and credit cards overseas?
Yes, you can use your debit and credit cards overseas. However, you must place a travel note on your account. Visit our Travel page.
How do I order checks?
If you only need a couple checks, CFCU offers temporary checks printed immediately at each branch.*
Need a book of checks, stop in a branch, call, or send a secure message through Digital Banking. Your order should arrive in 7-14 business days.
*Limitations and fees may apply.
How is Average Daily Balance calculated?
The average daily balance is determined by adding the end-of-day balance in the account for each day of the month and dividing the total by the number of days in the month.
When do I get statements?
Checking account statements are sent monthly. Saving account statements are sent quarterly. If a Savings account has an ACH set up on the account, the statement will be sent monthly.
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How can I view cleared checks?
You can view if a check is cleared in Digital Banking.
If you are signed into digital banking through a web browser, click on the check icon next to the item number listed in the transaction.
If you are signed into Digital Banking with the app, click on the transaction and then select view check.
What is stop payment and what are the fees?
Stop payment is a way for you to cancel a check that has not been processed yet. This can be done through Digital Banking by clicking on “Accounts”, then “Stop Payment” or you can give us a call. The fee is $38 per item.
CERTIFICATE FAQs
How do I know what the renewal rate will be on my Certificate?
You will receive a maturity letter in the mail, stating what your options are.
Will I be notified when my Certificate matures?
Yes, we will send you a letter in the mail.
If I don't reply to the maturity notice on my Certificate, what happens?
Your Certificate funds will roll into another term.
What happens if I withdraw or cash out my Certificate prior to maturity?
There is a penalty if you withdraw or cash out prior to maturity.
Penalties are calculated as follows:
- 24 months term or less will forfeit 90 days of interest
- 24 months term or more will forfeit 180 days of interest
Are Certificate rates variable?
No. Certificate rates remain the same for the term.
Will my Certificate rate rise if rates go up?
No. Your rates are set for the term when you open your Certificate.
Can I add money to an open Certificate?
You cannot add money on most certificates. However, you can make deposits into your Lucky Savers Certificate at any time!
Can I have a joint owner on a Certificate?
Yes.