Security Information


The following are reminders to keep your information secure: 

  • Never give out personal information in response to an unsolicited call or text.
  • Do not give out your digital banking login and password to anyone. This is not needed for anyone to send you funds. If someone is asking for this, it is most likely a scam. Unless you initiate contact or we are completing an application for you, CFCU Community Credit Union will NOT request your personal information (e.g., account number, Social Security number or mother's maiden name) through email, U.S. mail or phone. 
  • CFCU will not ask for your card PIN or the 3-digit number (CVV) on the back of your card. 
  • CFCU will NOT send you an email requesting that you click on a hyperlink and enter your login credentials or personal information. If you receive this type of email, please forward it to for further review.

If you receive any unusual requests, do not provide any information and please contact us directly. 

Avoid Being a Fraud Victim

The following are red flags of fraud scams. Please be cautious in these situations: 

  • You receive a check in the mail that you were not expecting.
  • You are overpaid for the sale of an item online and asked to return the funds.
  • You are requested to make a payment with gift cards or by sending cash.
  • You receive an email, text, call, or social media message requesting you to verify your bank account numbers.
  • You are being pressured to share personal information or make a payment immediately.
  • You receive a call or a pop-up stating that your computer or device needs repair or updating.

Online Shopping Scams

Criminals create new ways every year to steal your money and personal information, especially during the holidays. Do your homework before making a purchase or donation.

  • Package Delivery Scam – If you receive an email or text for a “Failed Delivery Notification” or something similar, do not open it. The link may contain a virus or may be trying to steal your credentials.
  • Online Gift Card Scam – Be wary of gift cards purchased through online auction sites – they are often fraudulent or stolen.
  • Are Prices Too Good to be True? – Then they probably are! Be wary of online retailers or ads on social media with prices that are way below the typical price.
  • Out of Stock Items – Be wary of online retailers or ads on social media claiming to have items that are out of stock everywhere else – this could be too good to be true!
  • Social Media Ads – Be wary of ads within social media. They may spoof known retailers and send you to an unsecured site. It is best to go to the retailer site directly by inputting their site into a browser. Don’t trust the links within social media.

Important Information

If you think you may have given personal information out as part of a scam, please contact us.

You can also report scams to the

For more information, please see the National Credit Union Association (NCUA) Fraud Prevention Center website was built to educate you, the consumer, and help prevent you from becoming a victim of an Internet fraud scheme.

The NCUA Fraud Prevention Center website was created to educate credit union members about frauds & scams, identity theft, and online security.