Security Information

Reminders

The following are reminders to keep your information secure: 

  • Never give out personal information in response to an unsolicited call or text
  • Do not give out your digital banking login and password to anyone. This is not needed for anyone to send you funds. If someone is asking for this, it is most likely a scam. Unless you initiate contact or we are completing an application for you, CFCU Community Credit Union will NOT request your personal information (e.g., account number, Social Security number or mother's maiden name) through email, U.S. mail or phone. 
  • CFCU will not ask for your card PIN or the 3-digit number (CVV) on the back of your card. 
  • CFCU will NOT send you an email requesting that you click on a hyperlink and enter your login credentials or personal information. If you receive this type of email, please forward it to abuse@mycfcu.com for further review.

If you receive any unusual requests, do not provide any information and please contact us directly. 

Avoid Being a Fraud Victim

The following are red flags of fraud scams. Please be cautious in these situations: 

  • You receive a check in the mail that you were not expecting.
  • You are overpaid for the sale of an item online and asked to return the funds.
  • You are requested to make a payment with gift cards or by sending cash.
  • You receive an email, text, call, or social media message requesting you to verify your bank account numbers.
  • You are being pressured to share personal information or make a payment immediately.
  • You receive a call or a pop up stating that your computer or device needs repair or updating.

COVID-19 Fraud Scams

Scammers are trying to take advantage of the current pandemic and IRS payments. Please be cautious in these additional situations:

  • You receive an email, text, or social media message requesting to verify your personal or banking information.
  • You’re asked to sign your check over to a caller
  • You receive a check and the sender tells you to call a number to verify your personal information in order to cash it.
  • You receive an offer to receive your payment faster.
  • You receive a solicitation for a donation. Always check on a charity before donating. Go directly to their actual website or call.
  • You receive an email or text promoting non-FDA approved cures or at-home test kits.

Remember that scammers often spoof phone numbers to trick you into answering or responding.

Important Information

If you think you may have given personal information out as part of a scam, please contact us.

You can also report scams to the FTC.gov.

For more information, please see the National Credit Union Association (NCUA) Fraud Prevention Center website was built to educate you, the consumer, and help prevent you from becoming a victim of an Internet fraud scheme.

The NCUA Fraud Prevention Center website was created to educate Credit Union members about frauds & scams, identity theft, and online security.