Mobile Banking

So quick, so easy. Text Banking allows you to shoot off a quick "bal" or "bal checking" to a specified number to get instant, up-to-date, balances and inquiries into your accounts.

Once you try it, you'll never go back!

Learn more

Be proactive with your financial management and utilize Alerts on your accounts.

• Account Alerts

• Scheduled Alerts

• Event Based Alerts

• Actionable Alerts

Email and text alerts, set up with Mobile Banking. Use them today!

• How do I sign up for Online Banking?
  

  Contact us during business hours and we'll get you signed up in minutes. Once you are signed up, you may access Mobile and Tablet banking simply by downloading the app from one of the App Stores and logging in with your Online Banking UserId and password. 

  Contact Us

  Call Center (Mon-Fri. 8am-5:30pm; Sat. 9am-12pm) - 607-257-8500 - Toll free 800-428-8340

  contact.us@mycfcu.com

  CFCU Insurance Services (Mon-Fri. 8am-10pm; Sat. 8am-5pm) - 844-835-7646

  MAXX Phone Banking - 607-257-8113 - Toll free 800-782-9413

  Lost/Stolen Debit Card - 800-472-3272

  Lost/Stolen Visa Card - 

  866-205-8314 (Domestic) or

  703-463-2473 (International)

      -Option 2

  CFCU will never contact a member electronically to obtain personal information. If you receive this type of communication, please contact us immediately to report.

• What is my User ID?
  

  This is a unique identifying number created when you self-enroll in Online Banking. You may change your User ID at any time. Simply log in to Online Banking and scroll to the bottom Help Center for direction. Your User ID must be between 8 and 19 characters, and contain letters and/or numbers.

• I have multiple accounts that I would like to be able to easily differentiate. Is there a way to nickname them?
  

  Yes. You may nickname your accounts by clicking on the Account Nicknames link located on the UserID/PASS/Address tab under the Account Info tab. Note that the nicknames will be printed on your monthly statements.

• When I use the Another Account Transfer feature, it asked me for the suffix #. Where can I find the suffix # on my account?
  

  You can find the suffix # on your accounts by going to the Accounts Info tab and selecting Account Summaries. If making a transfer, enter the numbers of the suffix in the appropriate box in the transfer screen.

• Can I transfer funds to another CFCU account?
  

  Yes. Once logged in to Online Banking, click on the “Transfers/Loan Pmts” tab, then select “Make a Transfer.” From there, click on “Another Account.” The following screen will give you the ability to transfer to another CFCU account. Transfers may be set up as a one-time transaction or scheduled on a recurring basis.

• How can I view other CFCU accounts in Online Banking?
  

  You may log in separately to another CFCU account or link it to your own log in. To link another CFCU account to your log in, click on the “Account Info” tab, then on “Add more CFCU accounts to view” and then on “Add Account.” You may set up access to additional accounts as long as you know the UserID and password for those accounts. Once the accounts have been added, you will use the drop-down menu on the upper right hand side of the screen to switch between UserIDs.

• Can I transfer funds to/from an account at another financial institution?
  

  Yes. You will click on Bill Pay, then Transfer Money. A processing fee is assessed for sending funds to other institutions.

• How do I send secure messages?
  

  Once you have logged in, click on the Contact (envelope) icon in the upper right-hand corner of the screen.

• Online Banking is down, or I'm having trouble getting in. What do I do?
  

  Our Call Center is available Monday through Friday from 8:30am until 5:00pm at 607-257-8500 or toll-free at 1-800-428-8340. Assistance is also available at our branches during branch hours. You may also send us an email, and we will respond to your inquiry within one business day.

  (Please note that emails sent directly to contact.us@mycfcu.com are not encrypted and should not include sensitive information, such as your account number.)

• Is there a charge for Bill Pay?
  

  Bill Pay is free of charge for CFCU members who are using the service to pay bills. Fees may apply for the use of additional features of Bill Pay, such as expedited payments and Transfer Money.

• How can I pay my bills online?
  

  You must have a checking account to use Bill Pay. Log in to your account, click on the “Bill Payment” tab, and then on “Enrollment Options.” Select the suffix you would like to enroll, click on “Enroll” and then on “I agree” to acknowledge reading the legal disclosure. Click on “Finish” to complete the enrollment process. Once you have finished that section, you can then click on the small “Pay Bills” tab to begin. The new Bill Pay site will open in a new window. You will need to enable pop ups for this site.

  This can also be done in Mobile Banking by tapping on 'Payments'.

• When I try to login to Bill Pay it says another browser window is opening, but nothing happens. What should I do?
  

  Turn off the pop up blocker in your browser.

• Why should I use Bill Pay? What are the benefits?
  

  Bill Pay offers the convenience of having all your bills paid from one location, and being able to see at a glance what has been paid. Bill payments may be future dated for peace of mind. Certain companies also offer the convenience of e-bills for you to access through Bill Pay—no more clutter from paper bills! Having the security of online banking surrounding Bill Pay, no one will have access to your Bill Pay history except you. Bill Pay saves both time and money—no more running to the post office or paying for stamps. You may use this service to pay anyone in the United States that you might normally write a check to, such as your credit card company, your electric company, or even your newspaper carrier.

• What is Bill Pay?
  

  Bill Pay lets you pay your bills online through CFCU Community CU. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.

  Quick Facts about Bill Pay

  • You can pay all of your bills at the Payment Center. You can also see a summary of your recent and pending payments.

  • You can receive some of your bills online in Bill Pay. You can view and pay these bills at the Payment Center.

  • You can set up automatic payments to pay your electronic bills or to automatically schedule payments of a set amount at regular intervals.

  • You can review your bills and payments for the past 24 months.

  • You can transfer money and move payments from one account to another.

• How does Bill Pay work?
  

  To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.

  After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in Bill Pay. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.

  Tip: When you enter an amount, Bill Pay automatically displays the earliest date the biller will receive the payment without incurring expedited payment fees. You can accept this date or change it.

  You can pay as many bills as you want at the same time from the Payment Center.

  After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.

  • The Pending Payments section provides a quick summary of the payments that have not been processed yet.

  • The Recent Payments section provides a list of the bills that have been paid in the past 45 days.

  You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant.

  If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past 24 months, including electronic bills and the bills that you pay automatically.

• How secure is Bill Pay?
  

  Bill Pay uses several methods to ensure that your information is secure.

  Bill Pay uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.

  Bill Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet. Automatic Sign Out Bill Pay automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in Bill Pay.

• Can I directly pay another person in Online Banking?
  

  Yes, within Bill Pay, you may use the Popmoney service to send money to anyone within the United States. You simply need the person’s name and either email address or cell phone number! This is free to send and free for them to receive!

• How does Popmoney work?
  

  Sending Money

  To send money, log in to your online banking account and look for Bill Pay/Popmoney. On Mobile Banking, tap on Payments.

  Send money to anyone using their email address, phone number, or account information.

  You will be notified when the transaction is completed.

  Receiving Money

  When someone sends money to you, you will receive an email or text message.

  If you are a CFCU Member you can log in to your account and direct the funds there.

  If you do not provide your account information, the payment will be automatically returned to the sender's account.

  Money sent directly to an account will be automatically deposited. No action is required by the recipient.

• What can I use Popmoney for?
  

  Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online.

  The following are just a few of the convenient ways that you can use Popmoney:

  • Send money to your child at college

  • Send a gift to family and friends

  • Reimburse friends for that fun outing

  • Pay your babysitter or your lawn care service

  • Pay rent to your landlord or roommates

• When using Popmoney, will my account information be shared with the recipient?
  

  No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.

• What is Popmoney?
  

  Popmoney is an innovative personal payment service offered by CFCU that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting! And you don't need a new account to send or receive money. Just use your current CFCU Checking Account.

  The person you are sending money to does not need to even be a CFCU member!

  It is free to send, and free for the recipient to get the money.

• How do I add an asset/debt in MyMoney to help calculate my Net Worth?
  
  1. Select the ‘ADD ASSET’ or ‘ADD DEBT’ button.
  2. Enter in the amount of the Asset or Debt and label it accordingly.
  3. Save the asset or debt.
  4. You may also remove particular accounts from being calculated into your Net Worth total by clicking to un-check your account(s).
• What are alerts in MyMoney and how do I set them up?
  

  Alerts are personalized notifications sent to your email and/or mobile device which help you keep track of your account activity. Be alerted of upcoming bills, monitor account balances to avoid fees, and review transactions of a certain amount or from a particular store.

   

  1. Click on ‘Alerts’.
  2. Click on ‘ADD AN ALERT’ to get started.
  3. Choose your Alert type:
  • Account Balance
  • Spending Target Exceeded
  • Goal Progress
  • Bill Reminder
  • Large Transaction
  • Specific Store Purchase
  1. Enter the appropriate values as prompted (i.e. account, amount, percentage)
  2. Choose the Alert Option(s):
  • Email
  • Text Message
  • All of your MyMoney alerts will appear on the Dashboard once they have been triggered.
  1. Click ‘ADD ALERT’.
  Please keep in mind that there is often a slight delay between triggering an alert and receiving it, as we have to wait until a transaction is posted to send a related alert.
• How do I edit or delete a budget in MyMoney?
  
  1. Click on ‘Budget’ at the top of the page.
  2. Click on the Spending Target you'd like to edit from the list.
  3. At the top of the page, click the ‘EDIT or ‘DELETE’ button.
  4. You can change the name, amount, tags, and accounts associated with this Spending Target from here.

  If your Spending Targets aren't updating correctly, ensure that:

  • The associated tags are attached to transactions posted in the current month.
  • You have the proper account(s) included for each Spending Target.
  • Your Dashboard tags match the Spending Target tags.
• How are budgets used in MyMoney?
  

  Budgets use ‘Spending Targets’ to track variable expenses. Budgets always run from the first to the last day of each month. Spending Targets are automatically color-coded based on your spending progress.

• How do you add or change a tag in MyMoney?
  
  1. Click on the transaction requiring a new or updated tag.
  2. Click the 'x' in the tag you wish to remove.
  3. Type the new tag and press ‘Enter’.
  4. Optional: Create a rule to apply this tag and title to all similar transactions.
  5. Click 'SAVE TRANSACTION'.
  6. Refresh the page to apply your new rule, if applicable.
• What is a 'tag' in MyMoney?
  

  A tag is a customizable word or phrase used to categorize your transactions. This feature gives you a better idea of how you're spending your money by tracking transactions in the same category. We will automatically pull in your most recent transactions and tag them (i.e. transportation, groceries, clothing). We suggest you edit your tags by clicking on the ‘EDIT’ button associated with each transaction. Customized tags give you a more accurate view of your budget(s), spending history and overall financial picture.

• How do you add an account in MyMoney?
  
  1. Click the ‘ADD’ button in your left sidebar.
  2. Enter your financial institution’s name into the search box. Check the URL associated with the institution to make sure it is where you normally access your account(s).
  3. Enter your login information EXACTLY as you would when logging into your financial institution directly and click ‘CONNECT’.
  4. Classify your account(s) by type.

  • If the specific account type is not listed choose the closest choice
  • Input a custom account name if desired (this can also be edited from the Dashboard later).
  • If an account is listed that has already uploaded automatically, or you see an account you don’t wish to import, you may choose to ‘Ignore this account’. Then click ‘SAVE’.

  1. Wait several moments for your account(s) to upload. More than one account may result in a longer load time.
  2. If you receive an error message:

  • First check that your login credentials are correct and are still working directly on the institution’s website.
  • If you are still unable to add your account, please contact support. Be sure to provide the following information:
    • The name of the financial institution you are trying to add
    • The website (URL) used to access the account directly
    • Also leave the partially-added attempt on the Dashboard as this is necessary for troubleshooting.
• How do I handle cash transactions like ATM withdrawals in MyMoney?
  

  Use 'split tags' to categorize your cash withdrawal transactions. You are unable to manually enter cash transactions, but using 'split tags' will allow you to break down a cash transaction into groceries, dining out, transportation, etc.

• Can I pay bills in MyMoney? Perhaps on the Cashflow calendar?
  

  The Cashflow calendar is designed for planning and estimation purposes only. No real money is ever withdrawn from your account(s) in MyMoney. The Cashflow calendar simply uses your current daily balance and then takes into account all future income and bills that you’ve entered.

• Why should I use MyMoney?
  

  MyMoney provides you the tools to help successfully manage and track your finances. You can create a budget, monitor expenses, and set goals. We'll also allow you to track your upcoming bills and incomes, and enable you to view all your accounts in one convenient location. MyMoney can help you in tangible ways to improve your overall financial health.

• How do I find my financial institution in MyMoney?
  

  We support more than 13,000 financial institutions of all sizes. If you're having trouble finding yours, try these search tips:

  1. Input your financial institution's official FULL name.
  2. Then try searching with the fewest amount of words possible.

  • For example: Try typing one word at a time if your institution has a long name. If your financial institution has an abbreviation, (i.e. SECU) try searching under those terms as well.
  • If your financial institution has a city name or other unique word in it, try searching only by that term (i.e. ‘Springfield’ or ‘River’).

• Can I export transactions from MyMoney?
  

  You can export your transactions into a 'CSV' file, which is supported by most spreadsheet programs.

  1. On the Dashboard at the top-right of the transaction list, click the small 'Export' button.
  2. Enter the desired date range. We can export transactions back from when you began using MyMoney in any time span of one year or less.
  3. Click 'DOWNLOAD FILE'.
  4. A CSV file will be saved to your computer's download folder.
• Can I delete a transaction in MyMoney?
  

  Yes, you can remove transactions. These transactions will still be visible on your account directly, but will no longer show in MyMoney. Please note that this is a permanent action and cannot be undone.

  • On the Dashboard, highlight the transaction you wish to delete and select ‘EDIT’.
  • Click ‘Delete this transaction’ in the bottom right corner of the screen.
• Can I teach MyMoney to learn about transactions over time and tag them differently automatically? Create a rule?
  

  If you'd like to change a transaction's title and/or edit the tag to be applied to similar transactions, check the box in the ‘Create a Rule’ area of the transaction editor. This will allow you to choose from a number of different recurrence styles:

  • Apply for transactions from ALL ACCOUNTS for ANY TIME PERIOD
  • Apply for transactions from ALL ACCOUNTS for THIS TRANSACTION MOVING FORWARD
  • Apply for transactions from THIS ACCOUNT ONLY for ANY TIME PERIOD
  • Apply for transactions from THIS ACCOUNT ONLY for THIS TRANSACTION MOVING FORWARD

  Creating rules for certain transactions, such as a ‘Check’ transaction, is not advised. It will apply that title and tag to all other checks. Please contact support if you have additional questions regarding tagging rules.

• How can I make deposits?
  

  • Visit any branch.

  • Via our many night drop locations.

  • Via our deposit taking ATMs.

  • Via Direct Deposit.

  • Via ACH.

  • Via Mobile Deposit!

  Contact us for any depositing needs you have!

• How much do checks cost?
  

  The price varies depending on which style you order. Premiere Checking members get $10 off their order.

  Bill Pay checks are free. Learn more about Bill Pay!

• Can I see my Checking and Savings Accounts Online?
  

  Yes! Our Online and Mobile Banking are excellent options for members who want to stay on top of their balances. Additionally, we also have Text Banking all free for you!

  For each of these, you'll need to be enrolled in Online Banking.

• Can I rename my account (change my account name) to make it easier for me to figure out online?
  

  Not a problem. Give us a ring, stop in, or go into Online Banking (scroll to the bottom, the Online Banking Help Center) to get it done!

• Can I use my accounts overseas? (particularly checking and the debit card) Are there fees to do so?
  

  Yes you can use your accounts overseas. Please contact CFCU ahead of time to let us know when and where you will be traveling. There is a 1% currency conversion fee.

  Note: Certain Countries have restrictions. Contact us for more information.

• What is my password?
  

  You will select your own personal password during the enrollment process. This can be changed at any time within Online Banking by scrolling to the bottom of the home page and viewing the Help Center.

• Will I be required to change my password on a regular basis?
  

  For security regulation purposes, you will be required to change your password every 365 days. You can also change your password at any time after logging in by scrolling down to the Help Center at the bottom of the home page in Online Banking.

• How do I know the site is secure?
  

  The system uses a powerful Online Banking Security called a Multi-Factor Authentication (MFA) to verify that your account is being accessed legitimately.

• Can I log in from multiple devices?
  

  Yes, you may log in from multiple devices. The first time you log in to Online or Mobile from a new device, you will be prompted to go through a few steps to confirm your identity.

• Will Online Banking affect my monthly statements?
  

  No. Online Banking will, however, allow you to have the option to choose our popular eStatements (electronic statements).

• What are eStatements?
  

  EStatements are electronic copies of your monthly statements.

• What are the benefits of eStatements?
  

  It is faster, more securely delivered compared to paper statements, more convenient to access with a greater history, and is better for the environment when compared to paper statements (as we are saving trees from having to be cut down and/or paper production). eStatements are offered free of charge to all members.

• How do I sign up for eStatements?
  

  To sign up, log in to Online Banking, scroll to the bottom of the page and look for direction in the Help Center. Once you are on the page to sign up, select “Electronic” if you would like to receive eStatements in lieu of paper statements and follow the prompts to continue. You will receive an email notification when your most recent statement is ready to be viewed online.