We Are Here To Help!

We know that many of our members may experience financial hardships and we are here to help. CFCU was founded on “people helping people” and we continue to practice this every day. The physical and financial health of our members, employees, and community will always be our top priority.

Banking Assistance

Drive-Thru Expanded Services 

  • Loan and Credit Card Payments
  • Official Checks (by appointment at the Transformation Center and Waterloo Branch)
  • Instant issue of lost, stolen or new credit and debit cards (by appointment at the Transformation Center and Waterloo Branch)

Click here for all our locations and hours 

Banking from Anywhere with Digital Banking 

  • Make deposits
  • Manage accounts
  • Transfer money
  • Pay bills

Click here to view all our features

Sign up for digital banking on our home page and/or download our mobile app

   

Fee Assistance

Waived Fees

  • Phone transfers
  • Cash Advances online and over the phone
  • Skip-a-Pay program for members who meet eligibility and would like to defer a CFCU Loan payment
  • Loan payments by card or ACH

Fee Reversal Request1

  • Overdraft 
  • Credit Card late payment

1.CFCU staff will accept either an oral or written request for a refund, accompanied by a statement qualifying a financial hardship resulting from COVID-19. CFCU owned ATMs and ATMs within the AllPoint network remain surcharge-free for all members. All fee reversals are valid through 4/30/2020 and subject to approval. 

Loan Assistance

Loan Product

Loan Assistance 

  • Mortgage and Home Equity Loans - If you are experiencing financial hardship due to COVID-19, we encourage you to complete an application for assistance on your CFCU mortgage or home equity. Please indicate if there is an affordable reduced payment you are able to make at this time. CFCU will be processing these applications in an expedited manner and will respond to you as soon as possible. 
  • Fee Waived - Skip-a-Pay program for members who meet eligibility and would like to defer a CFCU Loan payment
  • Fee Waived - Loan payments by card or ACH
  • Fee Reversal Request - Credit Card late payment

Messages from CEO

Message from CFCU CEO, Lisa Whitaker 4.7.20

Message from CFCU CEO, Lisa Whitaker 3.18.20

Message from CFCU CEO, Lisa Whitaker 3.15.20

 Stay in the know by updating your email in our system. 

Please note that all branch lobbies are closed; however, drive-thrus remain open to help serve members. Hours may have changed since the last announcement. Please click here to find our most up-to-date branch hours. 

Important Links:

Learn more about the Coronavirus (COVID-19) and prevention from the CDC’s website.

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CFCU is Federally insured by the NCUA. Learn more about share insurance